Privacy Policy

1. Introduction

Firulais Camp LLC (“Firulais Camp,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit firulaiscamp.com, contact us, request information, purchase or use our services, or otherwise communicate with Firulais Camp.

Firulais Camp LLC is responsible for the personal information described in this Privacy Policy.

Our contact details are:

2. Information We May Collect

The information we collect depends on how you interact with Firulais Camp.

We may collect the following categories of information.

Contact information

This may include:

• your name;
• email address;
• telephone number or messaging contact details;
• country or general location;
• other contact information you choose to provide.

Information about you, your household, and your dog

When you request or use a Firulais Camp service, we may collect information reasonably necessary to understand your situation and provide personalized guidance.

This may include:

• information about your dog, including age, breed or type, history, routines, behavior, training history, health-related information relevant to the service, medications, and known triggers;
• information about your household and living environment;
• information about family routines and circumstances;
• the presence of children, adults, other dogs, or other animals;
• your goals, concerns, priorities, and previous professional support.

We ask clients to provide only information that is reasonably relevant to the service.

Communications and service records

We may retain communications and records connected with your relationship with Firulais Camp, including:

• emails;
• messages;
• consultation notes;
• assessments;
• roadmaps and plans;
• check-in information;
• professional feedback;
• service history;
• support requests.

Photographs, video, and other files

Depending on the service, you may choose to provide photographs, video recordings, documents, or other files to help us understand your dog and situation.

These materials may incidentally contain images or information relating to you, family members, or other individuals.

Payment and transaction information

When you purchase a service, we may collect or receive information relating to the transaction, such as:

• the service purchased;
• amount paid;
• date of payment;
• invoice or transaction reference;
• billing information where required.

Payment card or banking information may be processed directly by the payment provider used for the transaction. Firulais Camp does not need to store full payment-card details where they are processed by a third-party payment provider.

Website and technical information

When you visit our website, certain technical information may be processed automatically by our hosting, security, or infrastructure providers.

This may include:

• IP address;
• browser and device information;
• date and time of requests;
• pages or resources requested;
• diagnostic, security, or server-log information.

The specific cookies and similar technologies used by the website are described in our Cookie Policy.

3. How We Collect Information

We may collect information:

• directly from you when you contact us;
• when you request or purchase a service;
• through intake or suitability questionnaires;
• during consultations, check-ins, or written support;
• when you send photographs, videos, or documents;
• through payment and invoicing processes;
• automatically through the technical operation and security of the website;
• from a veterinarian or other professional where you have authorized or requested appropriate collaboration.

We do not intentionally purchase personal information from data brokers.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• assess whether a Firulais Camp service is appropriate;
• provide and personalize our services;
• understand your dog, household, circumstances, and goals;
• prepare assessments, roadmaps, recommendations, and professional feedback;
• communicate with you about your service;
• schedule and manage consultations;
• process payments, invoices, and records;
• maintain service and business records;
• provide customer support;
• protect the safety of clients, dogs, our professionals, and third parties;
• detect or prevent misuse, fraud, security incidents, or unlawful activity;
• operate, secure, maintain, and improve our website and services;
• comply with legal, tax, accounting, regulatory, or professional obligations;
• establish, exercise, or defend legal claims.

5. Legal Bases Where Applicable

Where data-protection law requires us to identify a legal basis for processing, we may rely on one or more of the following:

Contract

We process information where necessary to take steps at your request before entering into an agreement or to provide the services you have purchased.

Legitimate interests

We may process information where reasonably necessary for legitimate business interests, including operating Firulais Camp, communicating with clients, improving our services, maintaining appropriate records, protecting security and safety, and establishing or defending legal rights.

Legal obligations

We may process information where necessary to comply with applicable law, accounting requirements, tax obligations, court orders, or other legal requirements.

Consent

Where required, we may rely on your consent. Where processing is based on consent, you may withdraw that consent, subject to applicable law and any processing already lawfully carried out.

6. Photographs, Videos, and Client-Submitted Material

Photographs and videos submitted for professional support are used to understand your dog and situation and to provide the relevant service.

Submitting material to Firulais Camp for professional support does not give Firulais Camp permission to publish that material publicly or use it for advertising.

We will obtain separate permission where appropriate before using identifiable client photographs, videos, testimonials, or similar material for marketing or public communications.

If another identifiable person appears in material you submit, you are responsible for ensuring that you have an appropriate basis or permission to share that material with us.

Where minors appear in submitted material, appropriate parent or guardian authorization should be obtained.

You should never create a photograph or video by deliberately provoking dangerous behavior.

7. Children’s Privacy

Firulais Camp services are intended to be purchased and managed by adults.

Our website and services are not directed at children for the purpose of collecting personal information directly from them.

A child may appear incidentally in information, photographs, or video provided by a parent or guardian where relevant to understanding family life with a dog.

Parents and guardians are responsible for deciding what information about minors is appropriately shared with Firulais Camp.

8. How We Share Personal Information

We do not sell personal information to advertisers.

We may disclose personal information where reasonably necessary to organizations or individuals that help us operate Firulais Camp or provide services.

These may include:

• website hosting and infrastructure providers;
• email and communications providers;
• payment and invoicing providers;
• video-call or messaging platforms;
• file-storage or document-management providers;
• professional advisers such as accountants, lawyers, or insurers;
• contractors or professionals involved in providing Firulais Camp services;
• veterinarians or other professionals where collaboration is appropriate and authorized;
• government authorities, courts, regulators, or law-enforcement bodies where disclosure is required by law.

Service providers are expected to process information only for appropriate purposes and subject to applicable privacy and security obligations.

9. International Data Transfers

Firulais Camp LLC is based in the United States and may provide services to clients in other countries.

Personal information may therefore be processed or stored in the United States or other countries where our service providers operate.

Where applicable data-protection law requires safeguards for international transfers, we will use appropriate lawful mechanisms or protections where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, tax, safety, or dispute-resolution purposes.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or record-keeping requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, storage platform, or internet transmission can be guaranteed to be completely secure.

You should use reasonable care when sharing information electronically and avoid sending information that is unnecessary for the service.

12. Your Privacy Rights

Depending on where you live and the law that applies to you, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain information;
• complain to an appropriate data-protection authority;
• exercise other rights provided by applicable privacy law.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact:

hello@firulaiscamp.com

We may need to verify your identity before completing certain requests.

13. Marketing Communications

Firulais Camp may send marketing or promotional communications only where permitted by applicable law.

Where consent is required, we will obtain it before sending such communications.

You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting:

hello@firulaiscamp.com

Service-related communications, such as information necessary to provide an active service, are not marketing communications.

14. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary for technical operation, security, preferences, or other purposes.

The specific cookies and similar technologies used on the current version of firulaiscamp.com are described in our Cookie Policy.

Where applicable law requires consent before using non-essential cookies, we will request that consent before such technologies are activated.

15. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties.

Firulais Camp is not responsible for the privacy practices, content, or security of third-party websites or services.

You should review the privacy information provided by those third parties when appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or privacy practices.

The “Last updated” date at the top indicates the most recent revision.

Where required by law or appropriate in the circumstances, we may provide additional notice of material changes.

17. Contact Us

For privacy questions, requests, or concerns, contact: